E-Commerce Terms & Conditions for Stroud Green Florist

Our Terms & Conditions for Online Flower Delivery in Stroud Green

Welcome to Stroud Green Florist. When you place an order for flowers, plants, or related products through our online platform, you agree to abide by the terms and conditions set out below. These rules ensure a smooth service and protect both our business and you as a valued customer. These terms apply to all orders placed by customers residing in Stroud Green and the surrounding areas.

1. About Stroud Green Florist

Stroud Green Florist operates as an independent florist, providing online flower delivery across Stroud Green and nearby locations. Our products include fresh flowers, bouquets, plants, and floral accessories, which can be ordered for home delivery through our website. Throughout these terms, references to "we", "us", or "our" mean Stroud Green Florist.

2. The Order Process

Placing Orders: To place an order, select your desired flowers or gifts from our online catalogue, add them to your basket, and proceed to the secure checkout. All orders are subject to availability. During the order process, you must provide accurate and complete information, including recipient details, delivery address, and any specific instructions.

Order Confirmation: After submitting your order, you will receive an on-screen order confirmation and a unique order number for reference. We recommend keeping this for your records. A separate email or notification will be sent to acknowledge receipt of your order. This acknowledgement does not mean that your order has been accepted.

Order Acceptance: Acceptance of your order occurs only when we send you a dispatch confirmation indicating that your items have been prepared and are ready for delivery. At this point, a contract is formed between you and Stroud Green Florist.

Refusal of Orders: We reserve the right to refuse or cancel any order for reasons including, but not limited to, unavailability of products, issues with your payment, or suspected fraudulent activity. If your order cannot be accepted, we will inform you and, if payment has already been made, a full refund will be processed promptly.

3. Products and Availability

All products are subject to availability. While we strive to deliver blooms and gifts matching the images and descriptions on our website, natural variations may occur. On rare occasions, we may substitute flowers or packaging with items of equal or higher value to ensure freshness and timely delivery. If a significant substitution is required, we will attempt to inform you prior to dispatch.

4. Prices

The prices for our products are clearly displayed on our website and are inclusive of VAT (where applicable). Delivery charges are stated separately and may vary depending on the location and requested delivery speed within Stroud Green and surrounding areas. We reserve the right to change prices at any time; however, you will always be charged the price stated at the time of your order.

5. Payment Methods

Payment must be made in full at the point of order. We accept major debit and credit cards, and other secure payment methods as specified at checkout. All payments are processed via secure third-party payment gateways to ensure your details are protected. No order will be dispatched until payment has been successfully received.

6. Delivery Policy

Delivery Area: We deliver fresh flowers and gifts in Stroud Green and the nearby areas. When entering your delivery details, please ensure your requested location falls within our delivery range. If you are unsure, please check our published delivery zone information before placing your order.

Delivery Times: We aim to deliver on your specified date; however, delivery times cannot be guaranteed due to demand and logistical factors. Deliveries are typically made within our working hours. If no one is available at the recipient's address, we may leave the flowers in a safe location or with a neighbour, unless otherwise instructed.

Missed Deliveries: If a delivery attempt fails due to incorrect or incomplete details provided by you, or if no safe place is available, we may have to rearrange delivery which could incur additional charges. We are not liable for delays due to circumstances beyond our control, such as extreme weather, traffic issues, or local events in Stroud Green.

7. Changes and Cancellations

Cancelling an Order: If you wish to amend or cancel an order, please notify us as soon as possible. Cancellations can only be made prior to the dispatch of your bouquet or product. For same day or next day orders, cancellations or changes must be requested within 1 hour of placing your order to avoid disappointment.

Changes to Orders: If you need to make changes to your order (such as the delivery address or card message), please contact us promptly. While we will do our best to accommodate any amendments, we cannot guarantee changes can be actioned if your order is already being processed or out for delivery.

Refunds: If a cancellation is accepted within the permitted time frames, we will issue a full refund to the original payment method. Refunds may take up to 5 working days to appear in your account, depending on your bank or payment provider.

Non-Delivery & Dissatisfaction: If for any reason your flowers are not delivered or you are dissatisfied with the product, please notify us within 24 hours of the delivery date. We may request photographic evidence to assess issues related to quality or damage. At our discretion, we may offer a replacement, credit, or refund. These do not affect your statutory rights.

8. Customer Responsibilities

You are responsible for ensuring all details entered at checkout are correct and up-to-date. Please double-check recipient names, addresses, and special instructions. Any losses or issues resulting from incorrect information may not be eligible for compensation. You confirm you are authorised to use the payment method entered.

If sending to third-party recipients, it is your responsibility to ensure the recipient is available to accept delivery or that permission is given to leave the order in a designated place.

9. Liability and Guarantees

Product Quality: We pride ourselves on delivering fresh, high-quality flowers. Our bouquets are hand-prepared and our arrangements are made as close to your order as possible. However, natural products vary in colour, size, and variety.

Limitation of Liability: To the fullest extent permitted by UK law, Stroud Green Florist shall not be liable for any losses, damages, or consequential claims arising from late delivery, non-delivery, or faulty goods, except as stated in these terms. Our total liability to you in respect of any losses shall not exceed the total price paid for the specific order.

Exclusions: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Intellectual Property

All text, images, and design elements on our website are the intellectual property of Stroud Green Florist or our licensors. They are protected by copyright and other intellectual property laws. Unauthorized reproduction, duplication, or use of content is strictly prohibited.

11. Privacy Policy

Your privacy is important to us. Personal information you provide when placing an order will be handled in accordance with UK data protection laws. Details will only be used to process your order, manage your account, and for customer service purposes. Your data is not shared with third parties except as necessary for delivery or legal compliance.

12. Governing Law and Jurisdiction

These terms and conditions, all purchases, and disputes arising in connection with Stroud Green Florist are governed by and interpreted under English law. By using our website and services, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Updates to Terms

We reserve the right to update, modify, or amend these terms and conditions at any time without prior notice. Changes become effective once posted on our website. Your continued use of our online flower delivery service in Stroud Green after changes are made constitutes acceptance of the updated terms.

14. General Provisions

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Our failure to exercise or enforce any right or provision in these terms shall not constitute a waiver of such right or provision.

15. Contacting Us

If you require assistance, wish to raise a concern, or need clarity regarding these terms, please use the contact form on our website. Our team is committed to supporting you in all aspects of your online flower delivery experience in Stroud Green and the surrounding areas.

Thank you for choosing Stroud Green Florist as your trusted partner for local flower delivery. We look forward to creating beautiful arrangements for all your special moments.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stroud Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stroud Green.

For assistance with orders, returns or account queries, please fill out the Contact Us form.