Returns, Refunds & Complaints Policy
Our Fresh Flower Guarantee in Stroud Green
At Stroud Green Florist, we are committed to providing our customers with the freshest flowers, hand-selected daily to ensure maximum longevity and enjoyment. As a trusted local Stroud Green florist, we take great pride in serving households and businesses throughout the area with outstanding floral arrangements and reliable service. Your satisfaction is at the heart of everything we do, and our policies are designed to give you complete confidence in every order you place.
Damaged-on-Arrival Policy
We carefully package and deliver each floral arrangement to ensure it arrives in pristine condition. However, should your flowers arrive damaged or not up to our usual standard, please notify us within 24 hours of delivery. We kindly ask that you provide a photo of the damaged arrangement so that we can assess the issue swiftly and fairly.
Your satisfaction is important to us. Once we verify the damage, you will be offered either a full refund or a replacement bouquet—whichever you prefer. Our aim is to resolve any concerns quickly, so you can enjoy the beauty of your fresh flowers without worry.
Our Freshness Window
Your fresh flower arrangement is hand-prepared to order and we guarantee its freshness for a minimum of five days from the day of delivery, provided care instructions are followed. If for any reason your flowers do not last within this five-day freshness window despite proper care, please contact us as soon as possible. We appreciate feedback and will always seek a fair solution, such as a replacement, partial refund, or consideration of special circumstances.
Refund & Replacement Options
Customer satisfaction is our priority. If there is a problem with your flowers regarding freshness or quality, we offer flexible options:
- If your order arrives damaged: Choose a replacement arrangement or a full refund.
- If your flowers do not meet the freshness guarantee: We can issue a refund, offer a replacement, or provide a partial refund, depending on the circumstances.
- If you are unhappy with your purchase for any other reason: Please reach out within 48 hours so we can understand your concerns and resolve them appropriately.
Our solutions are always tailored with fairness and our commitment to exceptional service in mind.
How to Make a Complaint
If you have any complaints or concerns about your order, we want to make things right as quickly as possible. Please let us know about your issue, ideally within 48 hours of delivery. Include details about your order and, where possible, photographs to help us understand the situation.
Our team will aim to respond to your complaint within one working day. We will work with you to investigate thoroughly and agree on the best possible resolution, whether that means a refund, replacement, or another gesture of goodwill.
A Trusted Local Florist in Stroud Green
As your local Stroud Green florist, we value every customer and strive to make each experience truly special—whether you’re celebrating at home, at work, or sending a thoughtful gift to friends and family nearby. Thank you for trusting Stroud Green Florist with your floral needs. We are here to help and always happy to assist you with our fresh flower guarantee and friendly, personal service.
